Don’t Miss the Final Session of MAP!
Workshop 6: Maintenance
Thursday, March 28, 2013
205 Richmond Street West, Room 7311
11:30 p.m. – 3:30 p.m.
11:30 – How to Refine Current Products while Sustaining New Innovation – Wayne Pau, SAP
We will be covering two approaches you can use during different parts of the product lifecycle to ensure your team is always optimized to build Desirable, Feasible and Viable products. This workshop will be “hands-on” and interactive, where all participants are encouraged to collectively walk-thru the process.
#1: Design Thinking’s User Interviews
– Preparing for User Interviews
– Tools for mining User Empathy
– Techniques for Creating Composite Character Profiles
– Empathy Tools for generating Point-of-View (POV) statements
#2: Effective Usability Testing
– When you should do Usability Testing
– Doing Usability Testing on a Budget
– How to interpret and prioritize Usability Feedback
– Goals and Limits of Usabillity Testing
Wayne Pau is a well rounded, multi-disciplined member of the newly formed Emerging Technologies group with SAP. Educated as a Systems Design Engineer from the University of Waterloo, he has become a relative “veteran” of mobile devices since the first set of handhelds over 15 years ago.
Wayne has a strong commitment to building the next generation of quality systems and applications. Over the years he’s been involved with various parts of the development process, including application development, design, UX and testing. On top of mobile apps, Wayne has had the opportunity to work with other technologies, including RFID, Embedded Devices, IoT and Bio-Med.
Wayne also has great passion for lifelong learning. When not actively involved in building apps, he loves to engage with others to help promote adaptive innovation and building user-centric solutions using such approaches as Design Thinking and Agile/SCRUM.
3:00 – Networking